Privacy Policy

WebEx Solutions (“we”, “us”, “our”, or “the Company”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website at www.webexsolution.in, enquire about our services, or engage us for a project.

This policy applies to all individuals who interact with us — including website visitors, prospective clients, active clients, and anyone who contacts us through any channel. It complies with India’s Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We encourage you to read this policy carefully. If you have any questions, you are welcome to contact us at any time using the details in Section 15.

The data controller responsible for your personal information is:

We collect only the data necessary to deliver our services and maintain our relationship with you. The categories of personal data we may collect include:

• Full name — to address you correctly in all communications.
• Email address — for project communication, invoicing, and updates.
• Phone number / WhatsApp number — for project calls and support.
• Business name and type — to understand your industry and tailor our services.
• Business address — for invoicing and legal documentation purposes.

• Payment transaction references — UPI transaction IDs, bank transfer references, or Razorpay order IDs for payment reconciliation.
• GST / PAN number — where required for tax invoicing under Indian law.

• IP address — logged automatically when you visit our website.
• Browser type and version — collected via server logs for security and compatibility.
• Device type and operating system — to optimise the website experience.
• Pages visited, time spent, and click behaviour — collected via Google Analytics (anonymised).
• Referral source — how you found our website (Google, social media, referral link, etc.).

• Project briefs, requirements, and feedback — shared by you during the project lifecycle.
• Email and WhatsApp correspondence — retained for project records and dispute resolution.
• Login credentials — such as hosting, domain, or CMS access shared for project delivery (stored securely, deleted post-handover).
• Content and media files — logos, images, text, and other assets you provide for website development.

We collect data through the following methods:

We use personal data collected only for the following purposes. We will never use your data for anything that isn’t listed here without obtaining fresh consent.

• To provide the design, development, SEO, and other services you have engaged us for.
• To communicate about your project — sharing updates, deliverables, revision requests, and approvals.
• To process invoices and payments securely.
• To access platforms (hosting, domain, CMS) on your behalf, strictly for project tasks.

• To maintain accurate records of client engagements for legal and financial compliance.
• To send you project status updates, milestone notifications, and launch confirmations.
• To handle post-launch support, maintenance requests, and warranty claims.

• To analyse anonymised usage data and improve our website’s performance and user experience.
• To understand which services are most in demand and improve our offerings accordingly.
• To send occasional service updates, new offerings, or relevant resources — only to existing clients who have not opted out.

• To comply with applicable Indian laws and regulations, including GST and income tax requirements.
• To enforce our Terms and Conditions and protect our legal rights in case of disputes.
• To detect, investigate, and prevent fraudulent activity or security incidents.

We process your personal data only when we have a valid legal basis to do so. The following table outlines the legal grounds under which we process different categories of data:

We do not sell, rent, trade, or otherwise transfer your personal data to any third party for their own use. We may share data with trusted third parties only in the following strictly limited circumstances:

• Payment Gateways (Razorpay, PayU): To process transactions. These parties are bound by their own privacy policies and PCI-DSS compliance.
• Hosting Providers: Website and email hosting services where project files may be stored (e.g., AWS, HostGator, SiteGround).
• Domain Registrars (GoDaddy, Namecheap, BigRock): Where domain registration or transfer is part of your project scope.
• Project Management Tools: Platforms such as Trello, Notion, or Slack used for internal project coordination — access is limited to relevant team members only.
• Email Services (Google Workspace): For client correspondence, stored on Google’s servers under their privacy terms.

We may disclose your data to government authorities, law enforcement, or courts if required to do so by applicable Indian law, court order, or lawful legal process. We will notify you of such disclosure where permitted by law.

In the event that WebEx Solutions undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified in advance via email if such a transfer affects how your data is handled.

Our website uses cookies and similar tracking technologies to improve your experience, understand how you use our site, and enable certain functionality. A cookie is a small text file placed on your device by our web server when you visit our site.

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website. For more information, visit www.aboutcookies.org.

We use Google Analytics with IP anonymisation enabled, which means your full IP address is never stored. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

We take the security of your personal data very seriously and implement robust technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• SSL/TLS Encryption: All data transmitted between your browser and our website is protected with SSL/TLS encryption (HTTPS).
• Secure Password Storage: Any passwords or credentials shared with us are stored using AES-256 encryption, not in plain text.
• Access Controls: Personal data is accessible only to team members who need it to deliver your project. Access is role-based and logged.
• Secure Communication: Client credentials and sensitive data are shared only through encrypted channels — never over unencrypted email attachments.
• Regular Backups: Project data is backed up regularly to prevent data loss due to technical failures.

• All team members undergo training on data privacy and security best practices.
• Third-party service providers are vetted for security standards before onboarding.
• Credentials shared by clients are deleted immediately after project completion unless a maintenance retainer is active.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention schedules are as follows:

After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to you as an individual.

You have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at support@webexsolution.in. We will respond within 30 days of receiving your request.

Our services are intended solely for adults and business owners. WebEx Solutions does not knowingly collect, process, or store personal data from individuals under the age of 18 years.

Our website and services are not directed at children, and we do not design our interfaces or marketing to appeal to minors. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at support@webexsolution.in and we will promptly delete that information.

Our website may contain links to external websites, tools, or platforms — such as social media profiles, partner directories, or resource pages. These third-party sites operate under their own privacy policies, which we do not control and are not responsible for.

We encourage you to review the privacy policy of any third-party site you visit through a link on our website. The following are common third-party services that may be referenced on our site:

• Google (Search, Analytics, Maps): Subject to Google’s Privacy Policy.
• Meta (Facebook, Instagram): Subject to Meta’s Data Policy.
• LinkedIn: Subject to LinkedIn’s Privacy Policy.
• Razorpay: Subject to Razorpay’s Privacy Policy.
• YouTube (embedded videos): Subject to Google’s Privacy Policy.

Clicking an external link does not imply endorsement by WebEx Solutions. We are not responsible for the privacy practices or content of external sites.

We review and update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. All changes will be posted on this page with an updated “Last Revised” date at the top.

• Minor updates (e.g., typographical corrections, minor clarifications): Updated silently on this page. The revision date will be updated.
• Material updates (e.g., new data uses, changes to third-party sharing): Active clients will be notified via email at least 14 days before the changes take effect.
• Significant updates (e.g., new categories of sensitive data): Will require explicit re-consent before we proceed.

We encourage you to check this page periodically. Continued use of our services after the effective date of any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy or how WebEx Solutions handles your personal data, please contact us through any of the channels below. We take all privacy enquiries seriously and respond promptly.